WEEK 7 (17-21 MAY)

This week task looked simple but it's actually very hard. I had to find out Text-to-Speech plugin asterisk suppliers. I also had break it into 4 sub-topic such as best virtual person, integration with vendor products, integration with custom 3rd party application and product summary.

Suppliers that I manage to find are as listed below:

• The Festvox Project
• Cepstral
• Acapela
• Power Text to Speech Reader 2.31
• Sayvoice Text to Speech Reader
• Word Talk
• ACE-HIGH
• Sayz Me
• NextUp Talker
• Loquendo

Besides that, I also had to find out contact center vendors (premise-based and hosted).  Many contact centers are heavy users of communications technology. Premise-based are the traditional equipments and software that you need to install in the office. Hosted are those which you do not need to buy, just need to subscribe. 

Below are the contact center vendors (premise-based):

• Nobel Systems
• Aspect
• Cisco
• Computer Talk.Tech
• Upstream Works
• Zeacom
• Interactive Intelligents
• LumenVox
• TouchStar
• Siebel

Below are the contact  center vendors (hosted/on-demand):

• Cincom
• Contactual
• Envox Worldwide
• LivePerson
• Smoothstone
• TeleTech
• UCN
• Five9
• Packet8