Since this was just my first week, I learned the basics of telecommunication. Firstly, I learned how to use wavepad. Wavepad is an audio editing software that allow us to make and edit music, voice and other audio recordings. This software was kinda cool. It had many features like amplify, trim, reverb, echo, pitch change, equalizer and many more. We can change a voice to a totally different voice by doing some editing.
Wavepade editor
After that, I was assigned with my first task. My first task was to create an operator service (Virtual PBX). PBX used to calls answered with a custom business greeting, offer an audio scroll-through of your employee directory, provide a connection directly to a specific person or department, play music while the system is in hold, and even take voice mail for emloyees. Firstly, I google AT&T TTS and IBM. TTS is the creation of audible speech from computer readable text. Then, I typed out a speech text and clicked download. Next, I opened the downloaded wavefile in wavepad and edited the voice. Finally, the edited voice was uploaded in uniceed demo account under UC settings in multilevel Virtual PBX.
Besides that, I also learned about Web ticketing and online chat system this week. This was done by creating an account in supportuniceed/staffs and browsing the system. Other than that, I learned about Asterisk and AsteriskNow. Asterisk is an open source telephony project. It turns an ordinary computer into a feature-rich voice communications server. Asterisk includes all the building blocks needed to create a PBX system, an IVR system. AsteriskNow creates custom telephony solutions by automatically installing the "plumbing".
Wavepade editorAfter that, I was assigned with my first task. My first task was to create an operator service (Virtual PBX). PBX used to calls answered with a custom business greeting, offer an audio scroll-through of your employee directory, provide a connection directly to a specific person or department, play music while the system is in hold, and even take voice mail for emloyees. Firstly, I google AT&T TTS and IBM. TTS is the creation of audible speech from computer readable text. Then, I typed out a speech text and clicked download. Next, I opened the downloaded wavefile in wavepad and edited the voice. Finally, the edited voice was uploaded in uniceed demo account under UC settings in multilevel Virtual PBX.
Besides that, I also learned about Web ticketing and online chat system this week. This was done by creating an account in supportuniceed/staffs and browsing the system. Other than that, I learned about Asterisk and AsteriskNow. Asterisk is an open source telephony project. It turns an ordinary computer into a feature-rich voice communications server. Asterisk includes all the building blocks needed to create a PBX system, an IVR system. AsteriskNow creates custom telephony solutions by automatically installing the "plumbing".
ASTERISK configuration
End of the week, I was required to create an user manual for uniceed. My friends and I divided the task to parts. I wrote the manual for UC settings which includes Multi-level PBX, call diverts to voice mail and Find me/Follow me. I was also required to edit the manual that I did previously to suit the VOS manual (Virtual Office Suite). The editing was done by replacing the relevant screenshots from UNICEED to VOS.
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