FIRST DAY OF INDUSTRIAL TRAINING (5 APRIL)

Today is my first day of my internship. I'm gonna do my 3-months internship at DARE BPO Sdn.Bhd. This company is situated at Plug & Play Technology Garden, Level 7 of The Gardens South Tower Mid Valley City. This company is based on Telecommunication. The product that DARE BPO offers is Unified Communication Service (UNICEED).


Services that UNICEED offers are:-

-Webmail
-Voice-to-Email/ Fax-to-Email
-SMS Messaging
-Divert calls
-Virtual PBX
-Interactive Voice Response
-Find Me/ Follow Me
-Multi-party Video Conferencing
-SMS Notifications
-Fax Forwading

My working hours is from 10am to 7pm. Since it's my first day, I left my house early and arrived at the Gardens South Tower lobby at 9.30am. At the lobby, I met 3 of my friends who also got the same placement. After reaching the office, Mr. Jeffrey, CEO, gave us a brief introduction about the company and the services. Since it's a new branch, the office is very small and not many staffs. The main branch is at Cyberjaya.

Our Workstation for 3 months

After the briefing, we were allowed to log in into a demo account to try out the service from customer's perspective. I typed a message from the account and send it to my phone. I also tried other applications such as Find me/Follow me. If "Find me" is selected, incoming calls can ring simultaneously on three user-defined numbers. Whereas, if "Follow me" is selected, incoming calls will ring sequentially through three user-defined numbers. Besides that, I also tried the Virtual PBX. For example:
Welcome to ABC company!
For sales, press 1
For customer service, press 2
For technical, press 3

Trying out the service

After trying out the service, my friends and I went out for lunch at 12.30pm. After lunch time, Mr. Jeffrey went to the other branch in Cyberjaya. Before he left, he gave us the office key to lock the office at 7pm.