WEEK 13 ( 28 JUNE- 2 JULY)

This week I did some testing on Microsoft Outlook. I learned how to fax using Microsoft Outlook. This was done through UNICEED account. Then, the testing was recorded step by step in manual form. 

Microsoft Outlook - Fax

I edited the FAQ for UNICEED. Besides that, I also did some settings in Superceed website for the call flow. Since there was error in the website, I was asked to upload the voice file again.

Finally, it was time for Beta testing. My colleagues and I pretended to be agents that answers the calls. Then , we answered the calls for different paths.That was my last task for Industrial Training.