Finally, it's the last month of Industrial Training. Yahoo!!! Last month of the internship I'm gonna be doing beta testing. So, this week was preparation for the beta testing in order to participate in real contact center environment.
Beginning of the week, I was asked to write a call script. A call script consists of Q&A designed anticipate questions from the caller, and what answers you could provide to each of the anticipated question. I was assigned to Syarikat Bekalan Air Selangor (SYABAS). This call script contains of 30 Q&A's in General Enquiries, Customer Service and Billing.
End of the week, I compiled a list of 50 contacts in Mid Valley. The contacts are from companies in South Tower, North Tower and Boulevard. After that, I did an additional 30 contacts for KL Sentral companies. This was done in order to test the inbound and outbound calls.
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